1. **Q: Are you a factory or a trading company?** **A:** We pride ourselves on being a factory, offering direct and authentic manufacturing expertise. 2. **Q: What is your company's annual production capacity?** **A:** Our production capacity is tailored to your unique needs, ensuring you get the volume you require. 3. **Q: Can we witness your machine operations during a factory visit?** **A:** Absolutely! As we own a plastic products company, you can observe all the machine operations in action. 4. **Q: What is the warranty policy for your machines?** **A:** Our machines come with a 12-month warranty and lifetime technical support to ensure your peace of mind. 5. **Q: How do you assist with the installation process?** **A:** Our engineers are available for overseas service if necessary. Installation is straightforward with our video calls and comprehensive video tutorials. 6. **Q: Is it possible to test our materials on your machine before placing an order?** **A:** Of course! Just send us your material, and we will conduct tests and share the results via video. 7. **Q: Can you craft dies (molds) for different products?** **A:** Yes, we specialize in creating customized molds for our clientele.
8. **Q: How does your factory approach quality control?**
**A:** We have achieved the ISO9001:2000 Quality Management System certification and boast a dedicated QC department ensuring impeccable product quality. 9. **Q: What are the primary markets for your company?**
**A:** Our products enjoy nationwide success and are exported to diverse international markets including Southeast Asia, Russia, Europe, the Middle East, Africa, and America. 10. **Q: Where is your factory located?**
**A:** Conveniently located at No.3 Road, Jinghai Economic Development Zone North Area, Tianjin. 11. **Q: How can we reach your factory?** **A:** Our factory is just a one-hour car ride from Tianjin Airport, making it easily accessible for visitors.